eSIM Locked

Well I got up one morning and found out that my eSIM has disconnected from my iPhone 14 and when I checked from the settings it’s showed that my iPhone is locked to AT&T. The WiFi connection isn’t working again and the Bluetooth connection only works from some time then turns grey

I can’t connect to the internet and the phone is now useless. The airdrop too doesn’t work anymore because of the connectivity of both WiFi and Bluetooth not available

can someone help or any suggestions!!!

iPhone 14, iOS 17

Posted on Nov 23, 2023 9:05 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2023 10:33 AM

Please contact your eSIM carrier.


-----


See the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support


Check the route settings -> Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support

 

If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password – Apple Support (UK)

  •  You need to sign in to your router.
  • The Wi-Fi network name, or SSID (service set identifier), is the name your network that has a password.

 

or If you have iOS 16 / iPadOS 16:

Go to -> Settings -> tap Wi-Fi -> tap on the hideen Password -> enter Passcode -> you will then see the Wi-Fi Password.


If they are On, turn Off Hotspot & VPN.


-----

See -> If you can't connect a Bluetooth accessory to your iPhone or iPad

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support (English)



1 reply
Question marked as Top-ranking reply

Nov 23, 2023 10:33 AM in response to N_k1

Please contact your eSIM carrier.


-----


See the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support


Check the route settings -> Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support

 

If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password – Apple Support (UK)

  •  You need to sign in to your router.
  • The Wi-Fi network name, or SSID (service set identifier), is the name your network that has a password.

 

or If you have iOS 16 / iPadOS 16:

Go to -> Settings -> tap Wi-Fi -> tap on the hideen Password -> enter Passcode -> you will then see the Wi-Fi Password.


If they are On, turn Off Hotspot & VPN.


-----

See -> If you can't connect a Bluetooth accessory to your iPhone or iPad

If you can't connect a Bluetooth accessory to your iPhone or iPad - Apple Support (English)



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

eSIM Locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.