unlock screen so I can factory reset factory reset

I got my grandmas ipad dont know the passcode and neec to do a factory reset

iPad, iPadOS 15

Posted on Nov 23, 2023 1:33 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 23, 2023 2:24 PM

The information below may help with the lock screen passcode, but there will still be an issue with the Apple ID and password Activation Lock that you will need assistance with from the previous owner. See: Activation Lock for iPhone and iPad - Apple Support and How to remove Activation Lock - Apple Support


For the Lock Screen passcode:

There is an Apple article that explains what to do if you have forgotten an iPhone or iPad passcode. Click on the following link: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


If that is not an option, you will need to use a computer. See: If you forgot your iPhone passcode - Apple Support






1 reply
Question marked as Top-ranking reply

Nov 23, 2023 2:24 PM in response to Jeniferreed80

The information below may help with the lock screen passcode, but there will still be an issue with the Apple ID and password Activation Lock that you will need assistance with from the previous owner. See: Activation Lock for iPhone and iPad - Apple Support and How to remove Activation Lock - Apple Support


For the Lock Screen passcode:

There is an Apple article that explains what to do if you have forgotten an iPhone or iPad passcode. Click on the following link: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


If that is not an option, you will need to use a computer. See: If you forgot your iPhone passcode - Apple Support






This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unlock screen so I can factory reset factory reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.