I manually started the iOS 17 update on my iPhone 15 Pro and my phone shut down and will not turn on

What did the update do to my phone

iPhone 15 Pro, iOS 17

Posted on Nov 24, 2023 7:18 AM

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Question marked as Top-ranking reply

Posted on Nov 24, 2023 7:21 AM

We don't know what the update did, but we do know what you will need to do at this point.


Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

1 reply
Question marked as Top-ranking reply

Nov 24, 2023 7:21 AM in response to janna159

We don't know what the update did, but we do know what you will need to do at this point.


Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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I manually started the iOS 17 update on my iPhone 15 Pro and my phone shut down and will not turn on

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