You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods Pro 2 not showing Find My Network on settings app

I have done everything that needed to be done, reset the case until the blinking white light after the amber one, unpaired them, forgot them from Bluetooth, deleted them from find my, turned off find my on my iPhone… still not showing. Talked to Apple support didn’t find solution, they want to change my AirPods because they’re still under limited warranty but it takes too long.

Posted on Nov 24, 2023 4:27 PM

Reply
2 replies

Dec 15, 2023 9:32 PM in response to RafaelPiconHossain

Same here. Brand new AirPods Pro 2 with the USB-C case. They pair fine, noise cancelling is great, but nothing will make them show up in Find My. I've tried all the tips in the previous discussions on the topic (unpairing, only re-pairing as they're plugged into my MacBook Pro via USB-C cable, etc.) Nada. Several posts in the other threads say it is a hardware issue and you must return them and get another set. I'll keep trying for another day but will send them back to Amazon if I have to, unless someone else has an idea how to get them working.


EDIT: Here is a weirdness. I forgot them from the Bluetooth settings again and re-added them to my MacBook Pro. This time their name showed up with "- FindMy" added to the end of the name I'd previously given them. I did not do this. To me, this strongly implies that Apple's systems are trying to add them to FindMy and are failing. But I'm not sure what to do with this information. Can anyone from Apple comment?

Dec 15, 2023 9:58 PM in response to Kurt Tappe1

Same here. Brand new AirPods Pro 2 with the USB-C case. They pair fine, noise cancelling is great, but nothing will make them show up in Find My. I've tried all the tips in the previous discussions on the topic (unpairing, only re-pairing as they're plugged into my MacBook Pro via USB-C cable, etc.) Nada. Several posts in the other threads say it is a hardware issue and you must return them and get another set. I'll keep trying for another day but will send them back to Amazon if I have to, unless someone else has an idea how to get them working.


EDIT: Here is a weirdness. I forgot them from the Bluetooth settings again and re-added them to my MacBook Pro. This time their name showed up with "- FindMy" added to the end of the name I'd previously given them. I did not do this. To me, this strongly implies that Apple's systems are trying to add them to FindMy and are failing. But I'm not sure what to do with this information. Can anyone from Apple comment?


EDIT 2: At this point the devices think the APP2 are registered with Find My. It's just Apple's servers that do not think so and are not sending the location back to the Find My app. Best I can guess is the servers reject certain device ID's and that's why you have to replace them and get an ID the servers will accept.

AirPods Pro 2 not showing Find My Network on settings app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.