"Unable to determine if your iPhone battery is a genuine Apple part"


[Re-Titled by Moderator]

Posted on Nov 24, 2023 9:01 PM

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Question marked as Top-ranking reply

Posted on Nov 24, 2023 9:17 PM

nheed Said:

"what happened to my battery"

-------


Thank you for the screenshot.


Troubleshooting Ungenuine Battery Message:

  • Did you just install an update? It may be a bug in the update.
  • Dow you ever get the battery replaced form someone other than Apple? You may have been scammed.


Price to Replace iPhone Battery:

Contact Apple, and setup a Genius Bar Appointment or see an AASP (Apple Authorized Service Provider) in your local area. There, it will be diagnosed, and you'l be provided with a price. Be wary as to where you get this item, ask you may get an error of an ungenuine battery. So, to avoid this continual message, it is best to have an Apple or an AASP replace the battery.


A. Take this to an Apple store:

You'd setup a Genius Bar Appointment at your local Apple Store, taking it in for service.


Or...


B. Take this to an AASP:

See an AASP (Apple Authorized Service Provider) in your local area...

Contacting an AASP: 

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the battery
1 reply
Question marked as Top-ranking reply

Nov 24, 2023 9:17 PM in response to nheed

nheed Said:

"what happened to my battery"

-------


Thank you for the screenshot.


Troubleshooting Ungenuine Battery Message:

  • Did you just install an update? It may be a bug in the update.
  • Dow you ever get the battery replaced form someone other than Apple? You may have been scammed.


Price to Replace iPhone Battery:

Contact Apple, and setup a Genius Bar Appointment or see an AASP (Apple Authorized Service Provider) in your local area. There, it will be diagnosed, and you'l be provided with a price. Be wary as to where you get this item, ask you may get an error of an ungenuine battery. So, to avoid this continual message, it is best to have an Apple or an AASP replace the battery.


A. Take this to an Apple store:

You'd setup a Genius Bar Appointment at your local Apple Store, taking it in for service.


Or...


B. Take this to an AASP:

See an AASP (Apple Authorized Service Provider) in your local area...

Contacting an AASP: 

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the battery

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"Unable to determine if your iPhone battery is a genuine Apple part"

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