My App Store account has been blocked

I need my account back


[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 17

Posted on Nov 25, 2023 4:48 PM

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Question marked as Top-ranking reply

Posted on Nov 26, 2023 12:15 AM

If your account is locked you need to speak directly to Apple Support to resolve the issue.


Worldwide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 14.1.1;  Watch, series 7 GPS/cellular, watchOS 10.1.1; iPad Pro 2nd Gen, iPadOS 17.1.1; iPhone 12 Pro, iOS 17.1.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17.1.1 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Nov 26, 2023 12:15 AM in response to Aaronmckellar

If your account is locked you need to speak directly to Apple Support to resolve the issue.


Worldwide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 14.1.1;  Watch, series 7 GPS/cellular, watchOS 10.1.1; iPad Pro 2nd Gen, iPadOS 17.1.1; iPhone 12 Pro, iOS 17.1.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17.1.1 and Airport Express w/ Airplay 2

Nov 27, 2023 6:55 AM in response to Aaronmckellar

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked", then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. For additional assistance from Apple Security, read: Contact Apple for support and service - Apple Support


If it's another reason then post here with details.


● If your account says it is inactive, that is not the same as it being disabled. Contact Apple using this link Choose your country or region - Official Apple Support



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My App Store account has been blocked

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