I recently placed an online order and paid with my Apple Cash balance, it immediately took the $100+ away from my balance. I ended up canceling the order but the money still has not gone back to my Apple Cash balance. It has been about 5 days now. What is the usual length of time it takes for returns to your Apple Cash?
iPhone 13, iOS 17
I'm not sure which of these apply in your situation:
Read this support article for information about how long it takes to receive a refund, and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."
Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions if you might see it earlier?
For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
If you need to contact Apple about this, click on this link --> Choose your country or region - Official Apple Support and choose a path that gets assistance from Apple staff.
This is not mentioned in the documentation but others have posted here that if Apple cannot find the method that was used to make hte payment they will issue a credit balance to your Apple Account instead.
---------------------
Apple Pay
From the document: Send, receive, and request money with Apple Pay --> Send and receive money with Apple Cash - Apple Support
--> How to cancel or dispute a payment
- It can take 1-3 business days for the money to be refunded, depending on your bank or card issuer.
How long should a return using my Apple Cash balance take?
