Messages App - Random Crashes Reading Different Messages on Mac
On my MacBook Pro under both Ventura and Sonoma, my Messages app crashes randomly when I select certain messages. It happens unexpectedly on new threads, ongoing threads, single person threads and group threads. When I select a message the app crashes. Here's what I've tried
- Deleting and re-adding the contact(s) in a Message that crashes but the behavior persists.
- Signed out of iCloud (did not save the Contacts locally), logged back into iCloud, Contacts are downloaded. Messages works ok for a while then there are random crashes on different threads.
- Sent multiple reports to Apple when the app crashes
- Called Apple support. Started with first-line support
- Support always insisted I upgrade to the latest rev of the O/S which I always did with no effect on the problem. I even reinstalled the O/S which did nothing.
- Eventually was passed on to a Senior Support Specialist. I worked with Andrew running diagnostic programs and passing him the data from those programs. We did a screen recording of the crashes (more than once). All of this was done at the request of Apple Engineering.
- I missed a call from Andrew and when I returned his call I was passed to a different Senior Support Specialist. She wanted to start all over again since Andrew had failed to properly log the details of what he did in my record. I did not want to spend another few hours rerunning the same tests.
- I sent Andrew a note requesting he pick up with me where we left off. He replied that there was another Specialist working on the issue and I would have to work with her. In effect he ghosted me.
Apple support has been abysmal on this. What can I do now?
MacBook Pro (2017 – 2020)