Problems with Apple ID

Question

Level 1

4 points

Problems with Apple ID

My daughter has set up a new Apple ID on her new phone but can not use Wallet because it only recognises her as 1 month old. She is 16 years. How can she change her age ?

iPhone 8, iOS 16

Posted on Nov 26, 2023 12:21 PM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

241,692 points

Nov 26, 2023 12:24 PM in response to Kamala57

Follow this guidance→Update the birth date associated with your Apple ID - Apple Support (CA) Note that she must be part of a family sharing group and the group administrator must update the birth date. And for someone whose birthdate shows as under 13 you will have to contact Apple, as instructed in the link.

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Answer 2

Nov 26, 2023 12:25 PM in response to Kamala57

See how here --> Update the birth date associated with your Apple ID - Apple Support

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Answer 3

Sil__

Level 2

230 points

Nov 26, 2023 12:27 PM in response to Kamala57

Hello there!

If you set the date of bird under 16 years old, it has a so called 'child account'. This means that you can't change your date of birth, and can't use your own payment methods.

To change the date of bird of a child account, please read this article.

If this didn't help, or you have other questions, please contact Apple Support.

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Answer 4

Kamala57 Author

Level 1

4 points

Nov 26, 2023 12:32 PM in response to Lawrence Finch

Thank you Lawrence I will try this. I am the admin. She has been told by others she needs to change her Apple ID again but I am hoping that isn’t the case.

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