I try turning on the cloud keychain in my new iphone 14 and it asks password for a really old computer my wife had. I removed the device from her and mine account. Removed from find my phone. There is no trace of anything related to this old computer from 2018.
Tried entering password but I ran out of tries.
Need help how to fix this issue.
iPhone 14, iOS 17
1.21gigawatz Said:
"I try turning on the cloud keychain in my new iphone 14 and it asks password for a really old computer my wife had. I removed the device from her and mine account. Removed from find my phone. There is no trace of anything related to this old computer from 2018. Tried entering password but I ran out of tries. Need help how to fix this issue."
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Than you for the screenshot.
Having run ut of tries, it seem you have a locked Apple Account, so contact Apple Support to get back in. Read the following...
Unlocking Your Locked Apple Account:
Observing your image, it appears that you are unable to access your Apple Account, being that it has become locked. So, if that is the case, here is the information to use:
See if this Helps: If your Apple ID is Locked or Disabled - Apple Support
If that is of no success, then give Apple a Direct Call:
As you might suspect, no one here would know the reason for the occurrence, of course. So, contact Apple. They’ll know why this occurred and will run you right through how to fix.
Contacting Apple:
USA: 1(800)MY-APPLE
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For Note:
There are quite a few reasons as to why this may have occurred. Some possible reasons include:
Here are some screen shots.
The cloud keychain is using a device (my wife's old computer) that isn't active from 2016.
