Book purchase can't be included in library on another device with same account
In 2021, I purchased multiple books using my iPhone while signed into my iTunes account. I now need those books on my iPad. They aren't transferring to the iPad even though I'm logged into the same Apple account. The Automatic Downloads/Purchases from Other Devices is turned on for both devices.
We were told that once we purchased books, they would be available "on the cloud" for downloads at any time which was a way to save storage. But now it looks like those books are no longer "on the cloud" or in the Apple bookstore but I read here that book purchases didn't expire. When purchased books are no longer available, does Apple provide refunds? If so, how do we get the refunds?
iPad, iPadOS 14