unlock my apple id

I could not recall my security questions, no longer have the device my appleid was created on and have now been locked out of my account.

Posted on Nov 27, 2023 7:10 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 27, 2023 7:23 AM

You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support

but note that the article is labeled "archived" and may contain information that is out of date.


If you cannot reset the security questions then realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. Apple has since been persistently encouraging users to switch to the newer security system and your next recourse may be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If that does not work, contact Apple ID account security using the information in this document --> Contact Apple for support and service - Apple Support


1 reply
Question marked as Top-ranking reply

Nov 27, 2023 7:23 AM in response to sonic-8633

You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support

but note that the article is labeled "archived" and may contain information that is out of date.


If you cannot reset the security questions then realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. Apple has since been persistently encouraging users to switch to the newer security system and your next recourse may be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"


If that does not work, contact Apple ID account security using the information in this document --> Contact Apple for support and service - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unlock my apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.