I have always had Renewal Receipts enabled but have not been receiving them. My son downloaded some Apps 6 weeks ago that renew weekly that I knew nothing about. £80 out of pocket as Apple only refunded half. They have said not eligible for the rest but I cannot see anyway of making a complaint. If they haven't provided me a renewal receipt alerting me to the charges as per process then I should be entitled to a refund.
Is your son on a Family Sharing plan? Instead of relying on a renewal receipt, it may be best to use the Ask to Buy option in Family Sharing to monitor his purchases. If not part of a Family Sharing plan, then you would want to control the spending only by adding money to his account when you want to and not give him your billing information.
Relying on a renewal receipt may not be the best option if your son has access to shut it off or delete the email after it has been sent.
Is your son on a Family Sharing plan? Instead of relying on a renewal receipt, it may be best to use the Ask to Buy option in Family Sharing to monitor his purchases. If not part of a Family Sharing plan, then you would want to control the spending only by adding money to his account when you want to and not give him your billing information.
Relying on a renewal receipt may not be the best option if your son has access to shut it off or delete the email after it has been sent.
I understand and don't know why you were not notified. He should definitely have his own Apple ID and there are several protections in place for a child account. To get you started on this approach here are 2 Support Articles to help you set up a child account and set up Family Sharing to monitor his behavior and what he is allowed to do.
Thanks Jim, definitely something I need to look into. He's only 8 so was just on my old phone logged in as me, an expensive mistake. It's some daft free to download and trial app, but auto-renews at an extortionate amount if not cancelled. Still feel something has gone wrong on Apple's side that meant I wasn't notified of the charges.
renewal receipts
