Files Getting Deleted

My iPhone keeps deleting my files. I make music on my phone but now I cannot continue to do so because my phone has deleted every single file in relation to the apps I use without warning or asking me. I'm not able to create the folders and files again for some reason, not even uninstalling and reinstalling the app helps.

iPhone 14 Pro, iOS 17

Posted on Nov 27, 2023 11:41 PM

Reply
1 reply

Nov 28, 2023 12:53 AM in response to avenkaru

Probably you are referring to the Voice Memo App, if not please specify.


Losing your music files unexpectedly can be quite disheartening. Let's try a few troubleshooting steps to see if we can recover your files or prevent further deletions:


  1. Sometimes, files might be in a "Recently Deleted" folder within the app or in the iPhone's Photos app. Open the app you use for making music and see if there's an option like "Recently Deleted" or check the Photos app's "Recently Deleted" album.
  2. Restart your iPhone by turning it off and then on again. Sometimes, a simple reboot can resolve unexpected issues.
  3. Ensure that your iPhone storage isn't too full. A full storage can sometimes cause apps to behave unexpectedly. Go to Settings > General > [Device] Storage to check your storage usage.
  4. Make sure your apps and iOS are up to date. Sometimes, outdated software can cause issues. Go to the App Store and tap your profile picture to check for app updates. To update iOS, go to Settings > General > Software Update.
  5. Going forward, consider regularly backing up your music files. You can use iCloud, a computer, or a third-party cloud storage service to keep copies of your important data.
  6. If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:
    1. Identify the app developer.
    2. Visit their website or app store listing.
    3. Look for their contact information or support channels.
    4. Clearly describe the issue you are facing.
    5. Provide any necessary information they may need.
    6. Follow their instructions and provide feedback.
    7. Be patient and follow up if needed.
    8. By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support


If the issue persists even after trying these steps, it might be helpful to get in touch with Apple Support. They might have more specialized troubleshooting techniques or be aware of any widespread issues affecting the iPhone 14 Pro.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Files Getting Deleted

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.