Yahoo mail messages disappeared when moved to another folder using 'Rules'
I am having a problem with the Mac Mail App and my Yahoo mail account when I try to use Rules to move emails to a new mailbox based on a condition like the 'From:' email address.
(I have a MacBook Pro with macOS Ventura 13.6.2".
- I created a folder named 'Purchases' to organize some emails related to online purchases.
- This process for moving an email from the inbox to a new mailbox worked.
- I right-clicked on the message and then selected 'Move to >' in the popup menu and selected my new mailbox 'Purchases' RESULT: - Expected outcome = Observed outcome - the mail messages disappeared from the inbox and appeared in the "Purchases" mailbox.
- This process using Rules to move messages did not work.
- I opened 'Settings' for the Mail App.
- I opened the Rules Tab.
- I created a new rule by clicking the 'Add Rule' button and added a condition From: -> Contains-> support@store.example.com
- I added an action 'Move Message' > 'to mailbox:' 'Purchases'
- I clicked the 'OK' button
- I closed the Mail 'Settings" dialog window.
- I selected the 'Apply Rules' item from the 'Message' menu. RESULT: - I had already manually moved some messages that fit the condition from the InBox to the 'Purchases' mailbox. I wanted the rules set up so it would move any message received from the email address support@store.example.com to the "Purchases" mailbox. Expected: - the mail messages disappear from the inbox and appear in the "Purchases" mailbox. Observed: - the mail messages disappear from the inbox but do not appear in the "Purchases" mailbox. When I do a search for the emails in 'All Mailboxes' on my Mac or on the Yahoo web portal don't get any hits. The emails are completely gone.
- This process for moving an email from the inbox to a new mailbox worked.
A few questions:
- Is there a way I can recover the emails that disappeared when I moved them using the rules?
- Does anyone have an idea about what is happening?
- Finally and most importantly, does anyone have any ideas on how to fix this?
Thanks for reading this and giving it some thought.
Martin
MacBook Pro (2021)