All I want to do is book a time with the Genius Bar to show someone what isn’t working on my iPad. Your web portal is far too complicated to just book a simple appointment
How can I book an appointment with the Genius Bar
iPad Air, iOS 12
To make an appointment with the Genius Bar, see:
Genius Bar Reservation and Apple Support Options - Apple
An appointment is not necessarily required - although for more complex issues might be advisable if you intend to visit at busy times.