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How to factory reset a disabled iPhone?

iphone disable


[Re-Titled by Moderator]

iPhone 6s, iOS 15

Posted on Nov 28, 2023 4:39 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 28, 2023 7:36 PM

Hello,


I see you may have a disabled device or forgotten device passcode. If you see a waiting period you can try again after the timer ends. If you wish to proceed with resetting, or if it is disabled/security lockout/unavailable, refer to this support article for various methods that you can use to resolve this. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support Which one you can use depends upon your equipment configuration.


You can use a computer to reset your device, as described in this article --> If you forgot your iPhone passcode - Apple Support .


Read the support article for full information. You can also watch the 5 min. 16 sec. Apple video "How to restore your iPhone if you forgot your passcode" at https://www.youtube.com/watch/7s8-zLG9ySQ


This will result in erasing the iPhone. You have no alternative. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support Some items will restore automatically once you make sure you are signed into iCloud (if you were using iCloud to sync these services).


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support


If you do not have a computer, use the link Find Locations to find an Apple service location, or ask a friend if you can use theirs. This could be either a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support


If you reset your passode in the last 72 hours and have forgotten it, read this article about a special reset service available in iOS 17 and higher. --> Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support



1 reply
Question marked as Top-ranking reply

Nov 28, 2023 7:36 PM in response to 19anthony98

Hello,


I see you may have a disabled device or forgotten device passcode. If you see a waiting period you can try again after the timer ends. If you wish to proceed with resetting, or if it is disabled/security lockout/unavailable, refer to this support article for various methods that you can use to resolve this. --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support Which one you can use depends upon your equipment configuration.


You can use a computer to reset your device, as described in this article --> If you forgot your iPhone passcode - Apple Support .


Read the support article for full information. You can also watch the 5 min. 16 sec. Apple video "How to restore your iPhone if you forgot your passcode" at https://www.youtube.com/watch/7s8-zLG9ySQ


This will result in erasing the iPhone. You have no alternative. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support Some items will restore automatically once you make sure you are signed into iCloud (if you were using iCloud to sync these services).


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support


If you do not have a computer, use the link Find Locations to find an Apple service location, or ask a friend if you can use theirs. This could be either a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support


If you reset your passode in the last 72 hours and have forgotten it, read this article about a special reset service available in iOS 17 and higher. --> Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support



How to factory reset a disabled iPhone?

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