Cannot make or receive calls or turn iPhone 14 off

Unable to make or receive calls on iPhone 14 Pro Max; also unable to turn phone off?

iPhone 6, iOS 12

Posted on Nov 28, 2023 6:06 PM

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Question marked as Top-ranking reply

Posted on Nov 28, 2023 6:11 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


1 reply
Question marked as Top-ranking reply

Nov 28, 2023 6:11 PM in response to Rgl5th

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


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Cannot make or receive calls or turn iPhone 14 off

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