Mackbook Pro M1 - ping intermittency on wifi and wired network.

Question

Level 1

4 points

Mackbook Pro M1 - ping intermittency on wifi and wired network.

Hello community, I have a problem with my mackbook pro M, I have intermittency problems towards any destination within my local network or towards the Internet, using a Wi-Fi card or the RJ45 adapter, every so often I lose 5 pings, and that affects my Microsoft Teams calls have an intermittency that currently does not allow me to work correctly, this happens to me inside my house and outside of it, I have read and tried all the published workaounds, but I cannot solve the problem.

Please I need your collaboration.

From already thank you very much.

MacBook Pro 13″, macOS 10.15

Posted on Nov 29, 2023 7:13 AM

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Answer 1

Nov 29, 2023 8:49 AM in response to PePe-Tapia

packets going toward the Internet use the TOPMOST, Working interface on the list in

system preferences > network

if your WifI is TOPMOST, and is working even marginally, it is the ONLY interface being used.

To move Ethernet TOPMOST, use the gear icon under the list of interfaces and Drag Ethernet TOPMOST. Then whenever Ethernet is working, it will be used.

does Ethernet provide DIFFERENT results now?

Does Ethernet provide BETTER results now?

what would you like to look into further?

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Answer 2

Nov 29, 2023 11:53 AM in response to PePe-Tapia

Unless/until you "set service order" to make your Ethernet TOPMOST, you are ONLY testing Wi-Fi in every case.

If you have an Ethernet adapter and cable at hand, that tends to be vastly preferable.

Please do this: move Ethernet TOPMOST.

connect your Ethernet cable and adapter.

run your test again

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Answer 3

WheelieNick

Level 8

45,921 points

Nov 29, 2023 7:47 AM in response to PePe-Tapia

Do you have this problem also on other computers on your network? It might have something to do with your network as well

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Answer 4

PePe-Tapia Author

Level 1

4 points

Nov 29, 2023 10:05 AM in response to Grant Bennet-Alder

Everything was going well until I started watching a video of an internal training and I lost the first packages... but before that, 18XX packages sent and none lost. Maybe it's a coincidence, but the symptom happened just when I started watching a video.

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Answer 5

PePe-Tapia Author

Level 1

4 points

Nov 29, 2023 8:39 AM in response to WheelieNick

I´m running the same ping from another computers inside the network and I don´t have this problem.

Is just from this Macbook Pro the problem.

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Answer 6

PePe-Tapia Author

Level 1

4 points

Nov 29, 2023 9:39 AM in response to Grant Bennet-Alder

testing.. :D

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Answer 7

Nov 29, 2023 10:26 AM in response to PePe-Tapia

You are using the TOPMOST, Working interface. What interface is that?

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Answer 8

PePe-Tapia Author

Level 1

4 points

Nov 29, 2023 10:54 AM in response to Grant Bennet-Alder

For Now I have disconnected the wired connection, so in first place Wifi interface. I tried first with the wired interface, but I didn't have different results.

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Mackbook Pro M1 - ping intermittency on wifi and wired network.

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