Misleading Delivery Dates and Think Twice before Cancel Order

Unfortunately the amount being frozen seems accurate (same would have happened if you used a CC but likely the hold would remain for more than 24 hrs). Because it’s the holidays it’s likely that the estimated delivery date could change once placing the order is completed BUT it’s also possible that the order could still arrive before the estimated date (pending delays with the shipping service). Not sure what may be going on with the store pickup attempts when ordering but if the system isn’t letting you do it and you want to use your account credit then you will need to place another order for shipping as soon as the freeze is lifted. Maybe there is a glitch going on that may be resolved when you attempt to order once the freeze is lifted (try placing the order for store pickup first and if it still has the issue place the order for shipping and keep an eye on your tracking in case it actually comes quicker than the estimated date. You have to remember the Black Friday/Cyber Monday sale just wrapped up so there may have been a lot of orders occurring to get the free gift cards…the volume of orders from that may play a part in the change of dates when completing the order).

Not odd for a system to not allow you to place another order for a short time after cancellation…especially if you canceled multiple orders in a short time period. I wouldn’t be too concerned with that. Just keep an eye out for your funds unfreezing and then place your order.

I’m sorry it didn’t go through smoothly. Even if it seems impossible, there are many people placing orders simultaneously so the estimates are changing fast, the pre-orders and the first day of sale are even worse.

Same thing happened to me. Twice. Last year, I've orderd several items and during checkout Apple stated it will be next day delivery. Upon the payment, info has changed and instead I got 4 different delivery dates. Which would usually be fine, but one of those dates was 5 days from projected one and at that time I would already be out of country. I contacted support right away to cancel and their reply was that 'they can't cancel the order after its been paid'. Well, that was a first time I hear something like that.

Today I made a same mistake, during checkout they stated it will be 'express checkout' tommorow. After payement that has changed do day after that, standard delievery.

I understand delivery can be late for many reasons, that is absolutely fine. Just don't lie about it, that is all.

I'm sorry for your frustration, but there is nothing anyone on this user to user only forum (users like you) which Apple doesn't actively participate in can do to help you.

If it’s a glitch on an Apple Shop website, there’s nothing we can do you can just call the Apple Support, but again during pre-orders and first days of sales isn’t really easy too

This is a technical support forum. This is not something we can help you with.