Issues with my iPad mini

Recently, my iPad Mini's screen got absolutely pulverized, but still lights up if the power button is pressed. How can I transfer all of the data from this iPad? Additionally, I want to be able to access, save, and transfer the drawings I have on the Procreate app from the iPad to the new one? Is there any way to do this or a place I can take it to to have this data transferred?



[Re-Titled by Moderator]

iPad mini (6th generation)

Posted on Nov 29, 2023 3:36 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2023 9:13 AM

Unless you are able to restart your iPad to a running state - and successfully enter your Passcode - you'll not be able to recover any data from your iPad.


iPadOS uses an encrypted filesystem. Successful entry of your iPad Passcode unlocks the Secure Enclave (this being your iPad's security chip) within which the only copy of the encryption keys - that are required to access and decrypt your data - are stored.


Unless you have a pre-existing backup of your locally stored data, anything stored on your inoperable iPad will remain beyond reach. However, any data that has been synchronised with iCloud may still be accessible from iCloud itself:

https://icloud.com


If you value your data, always keep a backup. If you have a pre-existing backup, this can be restored to a repaired/replaced device:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


2 replies
Question marked as Top-ranking reply

Nov 30, 2023 9:13 AM in response to Maddiewhite9

Unless you are able to restart your iPad to a running state - and successfully enter your Passcode - you'll not be able to recover any data from your iPad.


iPadOS uses an encrypted filesystem. Successful entry of your iPad Passcode unlocks the Secure Enclave (this being your iPad's security chip) within which the only copy of the encryption keys - that are required to access and decrypt your data - are stored.


Unless you have a pre-existing backup of your locally stored data, anything stored on your inoperable iPad will remain beyond reach. However, any data that has been synchronised with iCloud may still be accessible from iCloud itself:

https://icloud.com


If you value your data, always keep a backup. If you have a pre-existing backup, this can be restored to a repaired/replaced device:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Nov 29, 2023 4:39 PM in response to Maddiewhite9

Maddiewhite9 wrote:

Recently, my iPad Mini's screen got absolutely pulverized, but still lights up if the power button is pressed. How can I transfer all of the data from this iPad? Additionally, I want to be able to access, save, and transfer the drawings I have on the Procreate app from the iPad to the new one? Is there any way to do this or a place I can take it to to have this data transferred?

Well there isn't much you can do now to transfer your data since the screen is messed up. When you received your new ipad restore it from your backup.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Issues with my iPad mini

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.