ApplesUps Said:
"Macbook Adware - Search Web Portal - How do I remove?: Hello, I have a 2017 mac book air and there's this malaware that the system warns me about, it is called "SearchWebPortal." I have tried everything I could to delete it.[...]"
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Troubleshooting Scam Messages on a Mac:
A. Provide a Screenshot of this Message:
Please provide a screenshot of what you are seeing. I am eager to see it. IMPORTANT: Leave out personal information from it by blanking it out by covering it with red-colored rectangles and such, through use of the Photos app. Go Here: Take a Screenshot - Apple Support
B. Scan your Mac for Malware:
Use MalwareBytes for Mac --- This is software that searches for malware/adware. So, scan with it and then remove what is found. Once removed, uninstall MalwareBytes for Mac. Then restart the Mac.
Downloads:
- Malwarebytes Anti-Malware for Mac
- Malwarebytes Uninstaller
C. Try Using a New Administrator User:
See what happens when you create a new Administrator User and login to it and perform the above. If it works, then it is something mid configured in your current user. So, move everything over to this new user, and then delete this user you are currently logged into.
D. Restore from a Backup:
Do you have a Time Machine Backup of your Mac that you created prior to this? If so, restore form it. If not, then take this as a learning experience, knowing to always create a Time Machine backup of your Mac prior to making any major change to is (i.e. macOS upgrade), so that you can have something to restore your Mac from, should anything go wrong with the upgrade. Important:Create a backup prior to performing this restoration.
