App Store billing problem

savaughn81 Said:

"App Store billing problem: App Store keep saying there is a billing problem with previous purchases when I try updating my apps then after putting in my password and continue it keeps declining my card how can I fix this issue someone help me please"

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Troubleshooting Method of Payment:

A. Refer to these Two Links:

• Payment Methods that you can Use with your Apple ID - Apple Support
• If your Payment Method is Declined in the App Store or iTunes Store - Apple Support

No Success?

B. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait:
• Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Then you need to update the payment method→If you need to change or update your Apple ID payment method - Apple Support

The actual fix is different for every user and every condition that might cause a billing problem, so there is no “actual fix” that works in all cases.

However, there IS a fix for account disabled; there are basically 2 reasons that your Apple ID might be locked or disabled. The first is that there was suspicious activity on your account, either too many password attempts by you, or someone trying to hack your account. The other is that a payment failed to go through and you need to resolve the charge or dispute. Link 1 below covers the first reason, and link 2 the second. For the second you will have to use the link in the posted tip to contact an iTunes & App Store representative. Click the link below that most closely matches the error message you are seeing:

1. If your Apple ID is locked or disabled - Apple Support
2. If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Follow the guidance in this support link→Your account has been disabled in the App Store and iTunes

Did you follow the guidance in this support link→Your account has been disabled in the App Store and iTunes

My advice is to do it anyway. It connected you with a live human being in iTunes & App store support

I've read the entire thread. There are several different suggestions; which one is the actual fix? Nowhere have I seen that my account's disabled. I've tried removing all payment methods and adding them anew. I've updated everything. Still unsure...

Yes.. Still not working, maybe I am behind on a payment or something -I can't even find where I would find that out! I checked my kids' subscriptions and mine to see, but I just can't figure it out...

Same problem here. Did you fix it??

Lisa-Dio wrote:

Same problem here. Did you fix it??

Did you read the rest of the thread you posted to, which includes how to fix it?

I see. We'll I'll keep on troubleshooting. Can't figure it out yet, and I know there are no billing problems; I've paid all owed amounts and have no outstanding balance. Here's the error message:

Are you the family organizer?

No; because that is not the message I'm getting. I posted the error message I'm getting, which says nothing about my account being disabled.

Yep I think I will...thanks for trying to help!