Apple Pencil replacement

My 2nd genApple Pencil broke a few months after I purchased it, the tip broke off in half and got stuck underneath the yellow nib inside, while trying to remove it the yellow nib fell out and has since got missing. It says I have a limited warranty and I’m getting mixed signals? It’s been less than a year, am I entitled to a replacement? How much will it be? Do I need to get a new one?

Posted on Nov 29, 2023 9:08 PM

Reply
1 reply

Nov 29, 2023 11:30 PM in response to selana16

the normal warranty covers production defects discovered after purchase but never user caused damage, loss, theft and the likes

Legal - Hardware Warranties - Apple


you can also try to reach out to their support channels


Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Pencil replacement

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.