Hello, my iPhone has a black screen.

I tried pressing the volume up and down button and the side buttons. It still shows a black screen.

iPhone 7, iOS 14

Posted on Nov 30, 2023 11:04 AM

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Question marked as Top-ranking reply

Posted on Nov 30, 2023 11:06 AM

Perform a Forced Restart on the phone a few more times. Follow the instructions very carefully, as this is a bit tricky.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

1 reply
Question marked as Top-ranking reply

Nov 30, 2023 11:06 AM in response to Dhingang

Perform a Forced Restart on the phone a few more times. Follow the instructions very carefully, as this is a bit tricky.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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Hello, my iPhone has a black screen.

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