Ho do I resolve a printer certificate issue

Message popped up when I tried to send a document

iMac 21.5″, macOS 10.13

Posted on Nov 30, 2023 11:51 AM

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Why is my HP printer showing as paused on Mac? I encountered a problem where our HP LaserJet Pro printer stopped printing from our Macs that were running Sonoma 14.7.2. The error message in Print Center was something along the lines of "Printing paused". I could print from our iPhones though. It wasn't until I tried to print from a Mac running Sequoia 15.2 that I saw a more informative error message - Something along the lines of "Printer certificate expired." I then went in to the HP printer's admin console (sometimes referred to as Embedded Web Server, or EWS), updated the self-signed certificate to have a later expiration date, and then I was able to print from all of the Macs. I hope that helps anyone else that might be in the same situation! [Re-Titled by Moderator]
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1 reply

WheelieNick

Level 8

45,951 points

Dec 2, 2023 1:44 AM in response to Ears2You

Try and restart the printer and your computer. After that, if the issue persists ,restart your wireless router. IF the issue is still persisting, reinstall the software that came with your printer.

This is most likely an HP printer and this is a known issue

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Ho do I resolve a printer certificate issue

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