Related Article: What to do before you sell, give away, or trade in your iPhone or iPad

Hi, I would like to know when I get the box and the instructions to return the cell phone or could I go to an Apple store to return my old one?

This is the first time I'm going to change my Apple and I don't know how to do it.

iPhone 14 Pro, iOS 17

Posted on Dec 1, 2023 8:00 AM

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2 replies

Dec 1, 2023 8:23 AM in response to Camilaneira

I receive the trade-in kit every year and every year, I throw it away and take my trade to my local Apple Store who is very happy to issue my trade credit. You don't HAVE to send it in. If you want to confirm this, feel free to call Apple (in the US) at: 800-MY-APPLE and they'll also tell you it's fine to take your trade to your local store.


You will still receive emails from Apple saying your trade hasn't been received, but you'll already have your credit, so they can be ignored.

Dec 1, 2023 8:21 AM in response to Camilaneira

The trade-in kit should arrive a few days after you get your new phone, to allow for you to transfer your data.


You must ship the traded in device in the box you receive as instructed, otherwise the trade in will not be completed, and the value of your old device will not be credited to your purchase of the new one. You cannot take it in to an Apple Store, if you did the trade-in process online. It must be completed by shipping the device back as instructed.


The trade in kit will include instructions and a shipping label for you to complete the process.


See the following support document for more details.

click here ➜ How to prepare your iPhone, Apple Watch, or Android for Trade In - Apple Support


Hi, I would like to know when I get the box and the instructions to return the cell phone or could I go to an Apple store to return my old one?

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