IOS 17.1.2 killed my cell service!?

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Level 1

15 points

IOS 17.1.2 killed my cell service!?

I installed 17.1.2 earlier today on my iPhone SE 3rd gen. Immediately I lost the connection to my cell provider (3.co.uk). I checked Settings, Mobile Service, Mobile Data Network and saw that everything had been erased. I manually restored all the setting and was able to reconnect to my cell provider. But now, a hour or so later, all I get is “No Service”. I have rebooted the phone (power off) and checked that all the Mobile Data settings are in place. I removed and reinserted the SIM. All I get is “No Service”

Is this an undocumented feature of this new IOS??

iPhone SE, iOS 17

Posted on Dec 1, 2023 7:58 AM

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Answer 1

Top-ranking reply

zzane

Level 2

278 points

Dec 1, 2023 8:05 AM in response to LVerkade

Thank you for using the apple support community’s, it looks like your having a problem with your cell service company, I suggest power wiping your phone and if the issue persists you should contact you cell service company. If all else fails contact official apple support.

,zzane

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Answer 2

Katana-San

Level 9

70,189 points

Dec 1, 2023 8:20 AM in response to LVerkade

Hello~ Take a look below for some things you can try by clicking on…

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

I would not “wipe” my iPhone before trying these steps. Have you performed a forced restart?

Force restart iPhone - Apple Support

~Katana-San~

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Answer 3

Dec 1, 2023 8:37 AM in response to zzane

zzane wrote:

Thank you for using the apple support community’s, it looks like your having a problem with your cell service company, I suggest power wiping your phone and if the issue persists you should contact you cell service company. If all else fails contact official apple support.

What does "power wiping" mean? I've never heard that term. Do you mean a forced restart? Do you mean restoring the phone to factory settings?

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Answer 4

LVerkade Author

Level 1

15 points

Dec 1, 2023 8:12 AM in response to SravanKrA

This was not an update failure. The update was successful but now I have no cellular service - I can’t connect to my cell provider. When I’m on wifi things work (although I still have the No Service message). But as soon as I step out of wifi coverage my phone becomes a boat anchor.

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Answer 5

Dec 1, 2023 8:05 AM in response to LVerkade

Cellular Update Failed —> If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart

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Answer 6

armi13

Level 1

8 points

Dec 1, 2023 8:23 AM in response to LVerkade

I have exactly the same problem with my iPhone 13 mini ..

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Answer 7

LVerkade Author

Level 1

15 points

Dec 1, 2023 8:49 AM in response to LVerkade

I contacted Apple support. After running a few diagnostic tests there was nothing found. The issue therefore must lie with my carrier and I will be contacting them straightaway.

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