SOS on the top right corner is on and I cannot make calls

Top right corner is showing SOS. I have no service they cannot make calls. I can only text.

iPhone XS Max, iOS 15

Posted on Dec 1, 2023 2:33 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2023 2:35 PM

SOS means that your phone is working, but is not connected to your carrier’s network. It can only make emergency calls on other networks. You need to contact your carrier to resolve this. Here is guidance from Apple→If you see No Service, Searching, or SOS on your iPhone or iPad

3 replies

Dec 1, 2023 2:47 PM in response to chefren

If your iPhone XS Max is displaying "SOS" in the top right corner, it likely means that your device has entered Emergency SOS mode. This mode is designed to quickly call emergency services when needed. To address this issue and regain normal functionality:

  1. Disable Emergency SOS:
    • Press and hold the Side button and one of the volume buttons until the Emergency SOS slider appears.
    • Drag the slider to turn off the feature.
  1. Check Settings:
    • Open the Settings app on your iPhone.
    • Go to "Emergency SOS" or "Emergency SOS & Fall Detection" (depending on your iOS version).
    • Ensure that the "Call with Side Button" option is turned off if you want to avoid accidental triggering.
  1. Restart Your iPhone:
    • Restart your iPhone to ensure that any temporary glitches are resolved.
  1. Update iOS:
    • Check if there are any iOS updates available for your device. Sometimes, issues are addressed in software updates.
  1. Check SIM Card:
    • Ensure that your SIM card is properly inserted and not damaged.


If the issue persists after trying these steps, you may want to contact Apple Support for further assistance. It's possible that there could be a specific issue with your device or settings that requires more in-depth troubleshooting.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

SOS on the top right corner is on and I cannot make calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.