My iPhone and iPad is not recognizing the Wi-Fi password
phone and iPad not recognizing password.
[Re-Titled by Moderator]
iPhone 12, iOS 17
Question marked as
If neither your iPad nor iPhone are able to connect to the target WiFi network, either you are using the incorrect WiFi Password - or the WiFi Router/network to which you are attempting to connect is incorrectly configured or has a fault.
You may find that a restart of your WiFi Router, followed by a restart of your devices will clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad and iPhone:
Force restart iPad - Apple Support
Force restart iPhone - Apple Support
If the problem persists, check that your WiFi Router is using the expected WiFi Password. To do so you'll need to connect to your router using some other computer that is able to connect - perhaps over a wired ethernet connection. Check your WiFi Router's User Guide.
Otherwise, start with basic WiFi troubleshooting - as detailed here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
Consider that your Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by older versions of iOS. If you have an older iPad and your router is configured for WPA3 or WPA3/WPA2 mixed authentication, you will need to change this to WPA2 PSK(AES). Newer models of iPad support WPA3.
Some Mesh WiFi Routers are known to be troublesome in some circumstances.
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
