How to use Live Listen?

If you already tried (to no avail) all the steps provided in this support article:--> Use Live Listen with AirPods or Beats , I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service

Regards

Giulio

To use Live Listen with your AirPods, AirPods Pro, AirPods Max, Powerbeats Pro, Beats Fit Pro, or Beats Studio Pro, your iOS or iPadOS device needs iOS or iPadOS 14.3 or later. You also need to connect your AirPods, AirPods Pro, AirPods Max, Powerbeats Pro, Beats Fit Pro or Beats Studio Pro to your device.