You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 15 Pro Max Face ID Issue

I just picked up my new iPhone 15 Pro Max. Everything was transferred from my iPhone 12 Pro Max before I left Verizon. When I went in to set up Face ID, it scans fine on the first screen. On the next screen, it says "Your Face must match an existing Face ID appearance." I have tried everything I know from removing it and starting over to shutting the phone down and rebooting. It will not even accept the Face ID when I try to unlock the phone. I greatly appreciate any suggestions!

MacBook Pro 15″, macOS 13.6

Posted on Dec 2, 2023 3:09 PM

iPhone 15 Pro Max Face ID Issue

Similar questions