Payment issues

Good morning,

I have a problem with the payment for my iCloud storage and that’s because I changed the country where I live.. before I was in UAE and now I’m here in Egypt so I have to change the country first to be able to change the payment method .. please help me as soon as possible because all my applications aren’t working and I need watsapp application urgently

thanks for your patience and understanding

iPhone 13 Pro Max, iOS 17

Posted on Dec 2, 2023 8:22 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2023 8:34 PM

Sara_hamedSoufian2210 Said:

"Payment issues: [...]I have a problem with the payment for my iCloud storage and that’s because I changed the country where I live.. [...]"

-------


You Need to Change your Location:


Zero Out the Balance:

Purchase something that is more than what is in your account. Or, contact an Apple Rep over-the-phone, requesting assistance, asking that they zero-out the balance, then change your location to where it should be..

Apple Support Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Top-ranking reply

Dec 2, 2023 8:34 PM in response to Sara_hamedSoufian2210

Sara_hamedSoufian2210 Said:

"Payment issues: [...]I have a problem with the payment for my iCloud storage and that’s because I changed the country where I live.. [...]"

-------


You Need to Change your Location:


Zero Out the Balance:

Purchase something that is more than what is in your account. Or, contact an Apple Rep over-the-phone, requesting assistance, asking that they zero-out the balance, then change your location to where it should be..

Apple Support Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Payment issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.