Apple Music crashing

Question

Level 1

14 points

Apple Music crashing

I can see that others are having issues with this.

My Apple Music app on iPad keeps freezing and crashing since the updates to iOS 17.1 and now 17.2 (I don't use iPhone but can assume it has the same problem).

I have tried every trick in the book to resolve this including constant reboots, reinstalled about 10 times, but there clearly is an issue that Apple need to sort! I even had a conversation with apple online support and it went nowhere so after 30mins I gave up.

Apple this is a subscription that I pay for annually and therefore expect to perform as it should, if it can't be rectified then you will need to refund me in full and I will switch to another provider!

Posted on Dec 3, 2023 8:35 AM

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Answer 1

Mac Jim ID

Level 7

25,769 points

Dec 3, 2023 9:12 AM in response to Rrrts

Does it happen when playing a particular playlist?
How much Storage space do you have left on your iPad? Settings > General > iPad Storage.
Have you tried to Force Restart the iPad. It may take a couple of attempts to get the key sequence correct and the last step of holding the side button until the Apple logo appears could take up to 30 seconds.

Force restart iPad - Apple Support

As a last resort if you have a backup, you always have the option to Factory Reset the iPad and restore from the backup.

https://support.apple.com/guide/ipad/erase-ipad-ipad8f91b5e3/17.0/ipados/17.0

I use Apple Music daily without any freezing, so there is a solution for you. You should not be experiencing any problems using the app and I understand how frustrating it would be to pay for a service that you cannot use.

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Answer 2

Dec 4, 2023 9:29 PM in response to Rrrts

Ignore the advice you got here. The problem is totally due to the iOS 17 update. All you have to do is search this forum to find hundreds of people with the same complaint. Most of us have spent (wasted) time with Apple Support with no resolution. Supposedly it will be fixed with iOS 17.2. Whenever that will be released.

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Answer 3

Sinicbe

Level 1

14 points

Dec 21, 2023 8:13 AM in response to Catapults2

It’s been crashing on my iPhone since Beginning of December have wasted an hour today. They told me not to do the analytical log until they told me to

then told me afterwards that I should have done it even though they hadn’t told me to and have now closed the issue even though it’s not resolved

frustrated very!

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