Downloaded images can not be saved after editing "the document could not be saved" error

Question

Level 1

8 points

Downloaded images can not be saved after editing "the document could not be saved" error

I have a brand new Mac Mini (2023) with Sonoma 14.1.2. It will not save an image after it has been edited. And I get a "the document could not be saved" error. This is a downloaded image and so far it is only downloaded images that will not re-save. It is not consistent some images will re-save some won't. I have checked ther permissions and they are read & write for all.

I have also tried three image editing programs, Preview, GIMP and Photos. All give the same error and can not save after an edit is made.

I do have a ridiculously time consuming workaround. In Preview, I export the image to PDF, then open that PDF and export the image to JPEG. That new JPEG can be edited and saved.

I have re-started in safe mode and run disk utility. I have reinstalled the OS. I have used the terminal to reset the permissions. Nothing seems to fix this.

Mac mini, macOS 14.1

Posted on Dec 3, 2023 2:19 PM

Reply

Answer 1

Dec 3, 2023 3:30 PM in response to Cerastez

Just a guess but have you tried changing the filename to something different than the default name?

Open the file menu and then press and hold the Option Key, then select Safe As and name it something different to see if that will help.

Reply

Answer 2

Cerastez Author

Level 1

8 points

Dec 4, 2023 3:36 PM in response to Cerastez

So, I had a long phone call with Apple support. Apparently, Ancestry.com uses a gray color space that Apple does not support. Support suggested that I get ahold of Ancestry and suggest that they stop using this color space.

Other posts have stated that it is all 8 bit gray scale images that Apple no longer supports?!? Which is disappointing.

Reply