Physical Gift Cards used in Online Purchase
I recently used two physical gift cards to make a purchase on the Apple website under my Apple ID. THe purchase did not use the entire gift card balance. Upon order completion it stated my balance was XX amount of dollars. I tossed the physical gift cards
When I logged in today - the balance is $0.00
Apple support is saying that the gift card balance cannot be checked because I don't have the physical gift card.
Doesn't the unused balance go to my apple ID?
How does Apple not have the ability to check the balance of the card I entered on the website?