How do I recover my password if I have a new phone number? I don’t have access to my old phone number and it’s not giving me any other option to reset my password.

I have a separate account for my MacBook Pro that has all of my studio files. I don’t have the phone number that is linked to that account anymore. Is there no other way to reset the password??

Posted on Dec 4, 2023 6:26 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2023 6:39 PM

Just_Helpme Said:

"I have a separate account for my MacBook Pro that has all of my studio files. I don’t have the phone number that is linked to that account anymore. Is there no other way to reset the password??"

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Changing the Phone Number:


Contact Apple Support.

Have Apple Support change it to what it should be. Ask them why these accounts still show up. If need be, perform a screensharing session with them, so they can see this firsthand, from your perspective. Apple Support is the only official way to get this to stop switching.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


IMPORTANT: Perform a Trail & Error login session, prior to ending the call.

1 reply
Question marked as Top-ranking reply

Dec 4, 2023 6:39 PM in response to Just_Helpme

Just_Helpme Said:

"I have a separate account for my MacBook Pro that has all of my studio files. I don’t have the phone number that is linked to that account anymore. Is there no other way to reset the password??"

-------


Changing the Phone Number:


Contact Apple Support.

Have Apple Support change it to what it should be. Ask them why these accounts still show up. If need be, perform a screensharing session with them, so they can see this firsthand, from your perspective. Apple Support is the only official way to get this to stop switching.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


IMPORTANT: Perform a Trail & Error login session, prior to ending the call.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I recover my password if I have a new phone number? I don’t have access to my old phone number and it’s not giving me any other option to reset my password.

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