Apple mail crashes on multiple MacBook Pro

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Level 1

22 points

Apple mail crashes on multiple MacBook Pro

I have an employee who's Apple Mail kept crashing and wouldn't stop. I've tried rebuilding her inbox, trashing the envelope files in her Mail folder in Library, deleting the entire Mail folder in Library so it will start fresh. It kept crashing when tries to send email. Not all the time but about 1/4 of the time. Then I set her up with another laptop with a clean 12.7.1 OS and her Apple Mail crashes again. I'm starting to think it's maybe her Gmail that causing her Apple Mail to crash since that's the only thing that the 2 laptops have in common. Any ideas?

Thanks

Posted on Dec 5, 2023 10:36 AM

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Answer 1

Top-ranking reply

BDAqua

Level 10

250,259 points

Dec 6, 2023 1:04 AM in response to quang2550

Start with this of M1 or M2 Mac...

On your Mac, choose Apple menu > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Restart normally.

Start with this if IntelMac...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.

Does Mail crash if no internet?

Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.

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Answer 2

quang2550 Author

Level 1

22 points

Dec 6, 2023 8:51 AM in response to BDAqua

Thanks for the tips but I don't think safe mode is the answer especially since it's doing the same thing on 2 separate laptops. I'm narrowing down to what the person set up on the Apple Mail that's causing it. It possible the signature is causing the crashing. Having the person not use their signature and just use a generic signature to see if that's the cause.

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Answer 3

etresoft

Level 9

57,074 points

Dec 6, 2023 10:24 AM in response to quang2550

Can you post one of the crash logs? Use the "Additional text" control in the forum editor window.

I have seen situations where the crash log pointed to the cause.

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Answer 4

quang2550 Author

Level 1

22 points

Dec 6, 2023 10:31 AM in response to quang2550

Here's a screenshot of the log. I was never sent the text, just screenshots. If it happens again, I'll ask for the text. She's on her 3rd laptop right now and I asked her to use a text signature without logo.

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Answer 5

BDAqua

Level 10

250,259 points

Dec 6, 2023 9:12 AM in response to quang2550

OK, please let us know how you're doing.

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Apple mail crashes on multiple MacBook Pro

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