my number cannot be updated after porting

My number on my iPhone stays under the temporary number after porting, cannot change for iMessage and FaceTime, anyone had the same issue? how did you fix it?

Posted on Dec 5, 2023 4:30 PM

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Question marked as Top-ranking reply

Posted on Dec 5, 2023 4:58 PM

  • FaceTime: Go to Settings/FaceTime, turn it on if it is off, tap on your Apple ID and tap Sign Out
  • iMessage: Go to Settings/Messages, turn it on if it is off, tap on Send & Receive, then your Apple ID, and tap Sign Out
  • Go to Settings/Phone and make sure the phone number is correct, and fix it if it isn’t.
  • Restart your phone.
  • Then log back in to FaceTime and iMessage.


This will usually fix this issue. If it doesn’t, another workaround is to change your Apple ID password→Change your Apple ID password - Apple Support

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Question marked as Top-ranking reply

Dec 5, 2023 4:58 PM in response to VY_77

  • FaceTime: Go to Settings/FaceTime, turn it on if it is off, tap on your Apple ID and tap Sign Out
  • iMessage: Go to Settings/Messages, turn it on if it is off, tap on Send & Receive, then your Apple ID, and tap Sign Out
  • Go to Settings/Phone and make sure the phone number is correct, and fix it if it isn’t.
  • Restart your phone.
  • Then log back in to FaceTime and iMessage.


This will usually fix this issue. If it doesn’t, another workaround is to change your Apple ID password→Change your Apple ID password - Apple Support

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my number cannot be updated after porting

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