The iPad I purchased from the company with receipt has has it locked with no possibility of access
Help unlock this device as I’ve had it for 2.5 years and it’s still locked!
iPad Pro (5th generation)
Help unlock this device as I’ve had it for 2.5 years and it’s still locked!
iPad Pro (5th generation)
Contact the company for assistance. Only the person/organization
that initiated the Activation Lock can remove it.
Was the company an authorized iPad retailer or just a purchaser
providing iPads for employee use?
Contact the company for assistance. Only the person/organization
that initiated the Activation Lock can remove it.
Was the company an authorized iPad retailer or just a purchaser
providing iPads for employee use?
The company has to release the iPad from whatever management
system it has installed. There is nothing you can do without their
assistance and Apple will not remove the remote management.
Contact the company again until the matter is resolved.
If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
Here is what Apple suggests when acquiring/purchasing a previously used device:
Check for Activation Lock before you buy a device from someone else
Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use:
You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.
I have contacted them and they reactivated my email but it doesn’t work at all for the lock. Yes they have many iPads.
The iPad I purchased from the company with receipt has has it locked with no possibility of access