Blank screen

My brand new MacBook Pro has a totally blank screen and won’t charge. Help!

Posted on Dec 6, 2023 3:17 PM

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Question marked as Top-ranking reply

Posted on Dec 6, 2023 3:31 PM

Begin with If your Mac battery won't charge - Apple Support, then if necessary continue with If your Mac doesn't turn on - Apple Support.


Since it is brand new, I would not hesitate to contact Apple and return it for a full cash refund. Then, immediately buy another one. What you describe should not happen and you should not have to be burdened with figuring it out.

2 replies
Question marked as Top-ranking reply

Dec 6, 2023 3:31 PM in response to kennafromwheaton

Begin with If your Mac battery won't charge - Apple Support, then if necessary continue with If your Mac doesn't turn on - Apple Support.


Since it is brand new, I would not hesitate to contact Apple and return it for a full cash refund. Then, immediately buy another one. What you describe should not happen and you should not have to be burdened with figuring it out.

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