The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

elorm32 Author

Level 1

4 points

MDM Removal on used laptop

I recently purchased a used MacBook Pro 2019 and after updating to Sonoma I found out my used laptop has an MDM. Does apple have a way to get in touch with MDM manager?

iPhone 11, iOS 17

Posted on Dec 7, 2023 5:15 AM

Top-ranking reply

John Galt

Level 10

162,816 points

Posted on Dec 7, 2023 6:09 AM

No.

Contact its previous owner, and have him or her comply with What to do before you sell, give away, trade in, or recycle your Mac - Apple Support. Those instructions are not optional and must be complied with.

View in context

MDM Removal on used laptop

Similar questions