I bought a used Apple Watch and the owner didn’t unpaid it the activation lock I can’t get into it
The activation lock is on and I can not access the watch the owner can’t figure out there oassword
iPhone 12 Pro Max, iOS 16
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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The activation lock is on and I can not access the watch the owner can’t figure out there oassword
iPhone 12 Pro Max, iOS 16
Here is how the owner can release the lock:
Before you buy, sell, give away, or trade in - Apple Support
For password recovery:
If you forgot your Apple ID password - Apple Support
If you forgot your Apple ID - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security - Apple Support
If the owner does not know and cannot recover their password and lacks original receipts, you will want to request a refund. Otherwise, recycle it, as it’ll never be useful to you without the owner releasing that lock.
Here is how the owner can release the lock:
Before you buy, sell, give away, or trade in - Apple Support
For password recovery:
If you forgot your Apple ID password - Apple Support
If you forgot your Apple ID - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security - Apple Support
If the owner does not know and cannot recover their password and lacks original receipts, you will want to request a refund. Otherwise, recycle it, as it’ll never be useful to you without the owner releasing that lock.
They should be able to turn off Activation Lock remotely. As far as I know Apple doesn’t support you unless you have proof of purchase. At least that was the case when I worked at Apple.
About Activation Lock - Apple Support
I bought a used Apple Watch and the owner didn’t unpaid it the activation lock I can’t get into it