sign out restrictio

I can’t sign out my apple id account due to restrictions, How can I resolve it?

iPhone 13 Pro Max, iOS 17

Posted on Dec 9, 2023 12:40 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 9, 2023 1:19 PM

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes and turn on.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


2 replies
Question marked as Top-ranking reply

Dec 9, 2023 1:19 PM in response to dondon180

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes and turn on.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.


Dec 9, 2023 1:26 PM in response to dondon180

You would need to turn off screen time restrictions:

Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support


You might need to follow:

If you forgot your Screen Time passcode - Apple Support


IF you are just going to reset the phone for someone else to use it(or yourself) you can also follow these steps, but make dubbley sure you know your Apple ID(email) and Apple ID password first as your phone will still be locked to your apple ID when reset(but this can be removed with the password)

If you forgot your iPhone passcode - Apple Support


Note that if you restore a backup this will bring the restrictions back.


Good luck!









This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

sign out restrictio

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.