Payment Information

Hi! so i’m trying to add my Debit Card to my Apple ID payment method and it tells me “Cannot Vertify Payment Information. Contact Apple Support for More Information”… does anyone know how to fix this??

iPhone 15 Plus, iOS 17

Posted on Dec 10, 2023 12:06 PM

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Question marked as Top-ranking reply

Posted on Dec 10, 2023 12:10 PM

Follow the instructions to contact Apple Support. If there isn’t a button to do that in the message:


Note that both of the above have options to receive a callback or chat


  • Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your phone
  • Call Apple Support; the phone numbers are in this link→Contact Apple for support and service - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 10, 2023 12:10 PM in response to yeinis

Follow the instructions to contact Apple Support. If there isn’t a button to do that in the message:


Note that both of the above have options to receive a callback or chat


  • Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your phone
  • Call Apple Support; the phone numbers are in this link→Contact Apple for support and service - Apple Support


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Payment Information

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