10 Replies Latest reply: Jun 12, 2013 9:31 AM by speedr8cer
sospot Level 1 Level 1 (0 points)
Hi all,

I've only had my phone a few weeks, but I've today started having a problem with the sound on my iphone 4. The system is acting as though my headphones are permanently plugged in - in that I can only hear callers etc if I have them on speaker phone or use headphones.

I've tried resetting the phone, just in case, and have tried plugging and unplugging the headphones jack repeatedly to no avail. The phone hasn't been dropped or damaged in any way (as far as I'm aware!). Any suggestions appreciated

Sophie

Any ideas?

iPhone 4
  • EBSkater Level 2 Level 2 (490 points)
    Ummm, this is honestly not meant as a stupid answer/question, but have you attempted to turn the global volume up? (when NO sounds are playing, hit the volume up button, or change it in the settings)
  • sospot Level 1 Level 1 (0 points)
    Yes I've tried that alas! :-/
  • Warren Willows Level 1 Level 1 (35 points)
    same problem here...CNET suggested plugging/replugging your headset a number of times as a temporary cure but it didn't work for me. I did a full restore without any success. Just started. Have to use the speaker or headphones to make a call...very annoying.
    WW
  • sospot Level 1 Level 1 (0 points)
    I've tried that same trick with no success, and have done a full restore.

    Spoke with the Apple today and they have asked me to get to a Store (isn't one in my city) or post it to them and they'll return in 7-10 business days (so I'll be without a phone for up to 2 weeks!) or, if I want a phone in the meantime, they will post one to me, I posty mine back, and they will debit a £400 'holding fee' from my card and return it when they receive the faulty phone back (I don't exactly have £400 going spare at the moment - even if I DO get it back eventually).

    Not a happy bunny
  • shainshain Level 1 Level 1 (0 points)
    I've only had my phone for 3 days and i just started having the same problem. I tried plugging the headphones in and out, rebooting, changing the ringer volume but still keeps saying headphones are plugged in.

    Heading to a store tomorrow.
  • Perusmuro Level 1 Level 1 (0 points)
    Hi here Finland,
    I have same problem what is first post with my iPhone 4. It's only one day old.

    I try plug/unplug headphones but that not help anything. Then i try restoring and dfu mode but those either help nothing. Today i will go to speak Apple Services.

    Does anyone know is this hardware or software problem? I am using 4.1 iOS, is there something bug or else?
  • HolmanGT Level 2 Level 2 (205 points)
    Perusmuro,

    I don't think it is a software issue, most headphone jacks take care of the transfer between speaker and headphones thru mechanical switching.

    I really am starting to become gun shy of this forum. It seem like every time I browse it someone finds a new Major problem and as soon as it is mentioned a dozen people chime in with "Yup me too".

    This sound like a low quality headphone jack problem and something that will require a phone exchange.

    It is just amazing how one high end phone can have so many serious problems and not a single comment from Apple about any of them except for the antenna issue and there reply to that was it doesn't really exist and if it does it is OK because all smart phone have this problem that doesn't exist.

    Maybe just because it is late and I am tired but it appears the iP4 has more problems than it has components. Before I get all the folks jumping me about theirs works fine, so does mine but I'll be damned if I am going to plug a headset in to find out if I can break mine - I would just as soon not know. Ignorance is bliss or something like that.
  • Perusmuro Level 1 Level 1 (0 points)
    But this is so funny. When i got my iPhone 4. I try facetime with headphones and that's works. I try too facetime without headphones that works fine. I got many calls yesterday and then phone works fine i can heard others but when i left my work and got some calls then i notices that i can't heard anything.

    It's got broken when i touch that. Nice.
  • shual20 Level 1 Level 1 (0 points)

    I fixed it!!!!

    It happened to me after cleaning my iphone 4, including the inside of the head set socket. Suddenly I noticed that I can hear only using the headset. First I panicked, and that I realized the probably I pushed in the connector that closes the circuit for the head phones. I took the smallest screw driver I can fined (needle thick) and tried to pull up the small metal plate in the bottom of the head set socket. After 3 minutes of playing with it, it works

    Good luck

    Shual20

  • speedr8cer Level 1 Level 1 (0 points)

    @shual20 - I know this is from an old post, but i cam across this b/c i am having this problem and am trying to find a solution. Apple store doesn't know why i am having this problem and i've searched tirelessly for the last 2 weeks for a solution. I've tried the compressed air, plugging in/taking out headphones, redocking, restoring, everything. Which metal plate are you referring to? I don't want to damage the phone any more than it already is and have no sound.

     

    thanks.