my iphone 13 is stuck in zoom mode and tapping twice with three fingers doesn

Tried three finger tap can’t turn phone off - only getting sos screen

iPhone 13, iOS 16

Posted on Dec 10, 2023 7:00 PM

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Question marked as Top-ranking reply

Posted on Dec 10, 2023 7:34 PM

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


You can find a list of authorized service shops in your area using this link:


Find Locations

2 replies
Question marked as Top-ranking reply

Dec 10, 2023 7:34 PM in response to dmo818

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


You can find a list of authorized service shops in your area using this link:


Find Locations

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my iphone 13 is stuck in zoom mode and tapping twice with three fingers doesn

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