Replacement timeline

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Level 1

4 points

Replacement timeline

Hi,

My case ID is 102160153087 & my repair ID is D602248788

Please find my details above. As you can see in the case, I need to send my old damaged phone by 14th December. However, I had to travel out of the country as my mother passed away and I won’t be back before the 17th. Could you please give me an extension to send back my old phone?

I have been trying to contact Apple support and even got lucky to speak to support but they just kept transferring me to different departments like After Sales, Apple Care, Technical and I had to keep repeating my issue to each of them and in the end the call just ended without any solution.

This is truly unexpected from Apple and me repeating the topic about my loss is taking a toll on my health as well. I have already paid a big amount to Apple as a hold till I send back my old device so I will loose a lot of money if Apple doesn't give me an extension.

I would once again request you to please please give me an extension to return my old device.

iPhone 13 Pro, iOS 17

Posted on Dec 10, 2023 11:58 PM

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Answer 1

SravanKrA

Level 10

434,320 points

Dec 11, 2023 12:14 AM in response to pooja_s

This is a user-to-user public forum.

This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.

Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.

Hence, it may not be feasible to help with any of the following:

Hardware repairs & tickets - Apple Authorized Service Provider
Service grievances & questions --> Apple Repair and Repair Status Check - Official Apple Support
Warranty & Apple Care+ issues --> Check Your Service and Support Coverage - Apple Support
Repair costs or product or prices of part service & replacement -

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Replacement timeline

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