iPad Air stuck in Recovery Mode won’t restore

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Level 1

6 points

iPad Air stuck in Recovery Mode won’t restore

My iPad is stuck in recovery mode with the display showing to connect it to the computer. I’m using my MacBook that’s got the current software to it & the cord that came with the iPad to connect it to the computer. Once the iPad is connected it gives me the option to restore or update I have tried both and it goes through the apple loading symbol on the iPad and then tells me to connect it to the computer again and it says “iPad can’t be updated you must restore yet I have tried but it’s not letting me !! Is my iPad no longer useable ??? Please help

iPad Air (5th generation)

Posted on Dec 11, 2023 4:12 AM

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Answer 1

Dec 11, 2023 4:40 AM in response to shania237

Presumably your iPad indicates that it must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support

You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, if you continue to experience difficulties, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

Dec 12, 2023 3:56 AM in response to shania237

If you continue to experience difficulties, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

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Answer 3

shania237 Author

Level 1

6 points

Dec 11, 2023 8:53 PM in response to LotusPilot

Hi there,

my MacBook is up to date with the latest version of MACOS but when the iPad is connected I have tried to “update and restore” but it goes through the process of the apple logo with the loading bar below once completed it tells me to plug it back into the computer again..

I have tried to just update it & restore it all separately and still nothing.

Is there any other options ? I can’t even reboot the iPad itself

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iPad Air stuck in Recovery Mode won’t restore

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