The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
We have an iPhone 11 that has completely locked up - nothing we've done will turn the phone off, or allow access at all. I filed a claim and now have a replacement phone, however, I need to wipe my old phone before it is returned. How do I go about that when I can't access the phone?
If its entirely non responsive, then you cannot wipe it directly.
You may be able to set to be erased from iCloud, and remove it form your account by following the steps in the support document linked below.
click here ➜ Remove a device from Find Devices on iCloud.com - Apple Support
If its entirely non responsive, then you cannot wipe it directly.
You may be able to set to be erased from iCloud, and remove it form your account by following the steps in the support document linked below.
click here ➜ Remove a device from Find Devices on iCloud.com - Apple Support
Wiping a phone without use of that phone
