We have an iPhone 11 that has completely locked up - nothing we've done will turn the phone off, or allow access at all. I filed a claim and now have a replacement phone, however, I need to wipe my old phone before it is returned. How do I go about that when I can't access the phone?
If its entirely non responsive, then you cannot wipe it directly.
You may be able to set to be erased from iCloud, and remove it form your account by following the steps in the support document linked below.
click here ➜ Remove a device from Find Devices on iCloud.com - Apple Support
If its entirely non responsive, then you cannot wipe it directly.
You may be able to set to be erased from iCloud, and remove it form your account by following the steps in the support document linked below.
click here ➜ Remove a device from Find Devices on iCloud.com - Apple Support
Wiping a phone without use of that phone
